Refund Policy

If It’s The Wrong Item

You get charged a 15% restocking fee on NON-custom items and non-special-order items.  You have 3 months to make an exchange as long as the product is in its original new condition and packaging.

Talk to our team about your job and let us help you find the right specifications from the get-go.

If you are shipping an item over $75, you should consider using a tracking shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We are here for you!

Contact Pacific Rigging Loft at (619) 373-0691